Frequently Asked Questions
The seriousness and reliability of our company are testified, day after day, by the numerous loyal and satisfied customers who continue to have in us their point of reference and trust in terms of diamonds, jewels and watches.
Customers who buy online enjoy the same guarantees and attention reserved for traditional customers. All our products are accompanied by the relevant certificate of guarantee and authenticity and, in the case of gold and diamond jewelry, by the certificate of purity-gradation of the stones. Before being shipped, any item is rigorously checked and inspected.
Certainly. Purchases made on our site, like all remote purchases by telephone or correspondence, since they take place outside our business premises, are protected by Legislative Decree 206/05, which provides for the possibility for the final consumer to exercise the right of withdrawal. You can exercise this right within a period of 15 working days from receipt of the goods: it consists in the right to return the purchased goods to the supplier, without any penalty and without specifying the reason, with the relative refund of the purchase price.