This document governs the General Terms and Conditions of Sale (the “General Conditions”) relating to orders, product purchases and the sharing of information between F.lli Chiocchetti S.r.l. with registered office in Via Fillungo, 18/20 – Lucca, VAT number 02485710467 and the customer who intends to order and purchase products through the Italian section of the website (the “Site”).

The use of the Site to order or purchase products implies your acceptance of these General Conditions, the Terms of Use of the Site available at (“Terms of Use” availableat and of the Privacy Policy, available at the address referred to here in full, as well as other notices that may be published on the Site when an order is placed and finally all applicable laws and regulations. These General Conditions provide information on who we are, how you can purchase products on the Site, how to cancel an order, what to do in case of problems and other important information. Please read the following General Conditions carefully before placing an order through the Site. If you do not agree with the conditions described in these General Conditions, in the Terms of Use or in the Privacy Policy, we invite you not to place orders through the Site.


To place orders on the Site, you must be of legal age and have legal capacity. You can place your order through the Site and pay the price of the chosen product / s, following the instructions on the Site. Once the order has been placed (by clicking on the “submit the order” button), F.lli Chiocchetti S.r.l. will confirm receipt by sending an automatic message (the “Confirmation of receipt”). This acknowledgment of receipt does not represent acceptance by F.lli Chiocchetti S.r.l. Each order, in fact, is subject to express acceptance by F.lli Chiocchetti S.r.l. and F.lli Chiocchetti S.r.l. reserves the right to cancel an order even after sending the confirmation of receipt.


To place an order, you must select the products you wish to purchase and click on “Add to cart”. The selected products will then be added to the “cart” and the order can be concluded by filling in the appropriate form and accepting the “General conditions of sale” as indicated on the Site. Before concluding the order, you must check the accuracy of the information provided and correct any inaccuracies. The order will be sent by clicking on the “submit order” button. Sending the order by clicking on the “submit order” button does not imply acceptance of the order and conclusion of the purchase. In fact, your order constitutes a purchase offer to F.lli Chiocchetti S.r.l. Once sent, the order will be taken over by F.lli Chiocchetti S.r.l. The acceptance of the order by F.lli Chiocchetti S.r.l. will be confirmed by sending an email (the “Order Confirmation”). You can cancel an order at any time until it is sent by F.lli Chiocchetti S.r.l. of the Order Confirmation. Once accepted by F.lli Chiocchetti S.r.l. through the Order Confirmation, the order can no longer be modified or canceled, unless otherwise provided for by these General Conditions or by law. F.lli Chiocchetti S.r.l. also reserves the right to verbally confirm orders. The contract between you and F.lli Chiocchetti S.r.l. is concluded only at the time of sending the Order Confirmation and will only concern products whose dispatch has been confirmed. F.lli Chiocchetti S.r.l. maintains transactions with its customers. You are invited to download these General Conditions and the Order Confirmation. In the event of a dispute relating to an order placed on the Site, the data stored by F.lli Chiocchetti S.r.l. will constitute proof of the transaction.


Orders can be placed only for personal use, with the exclusion of any commercial purpose. Before acceptance, F.lli Chiocchetti S.r.l. reserves the right to cancel any order, when there are well-founded reasons such as, without limitation, if: (a) You have been involved in a dispute with F.lli Chiocchetti S.r.l. concerning a previous order; (b) F.lli Chiocchetti S.r.l. has good reason to suspect that you (i) have violated these General Conditions, (ii) have not paid for the products purchased at the expiry of the deadline; (iii) is involved in fraudulent or gray market activities (i.e. resale of products through channels not belonging to the authorized sales network of F.lli Chiocchetti S.r.l. S.r.l. or its affiliates); (iv) refuses to provide information that F.lli Chiocchetti S.r.l. has the obligation to collect by law; (c) F.lli Chiocchetti S.r.l. believed that the cancellation of the order is mandatory under the law; (d) F.lli Chiocchetti S.r.l. has the right to cancel an order under these General Conditions. In the event that F.lli Chiocchetti S.r.l. cancel an order, it will refund any payment previously made. F.lli Chiocchetti S.r.l. does everything possible so that the color, design and style of the F.lli Chiocchetti S.r.l. depicted on the Site are best representative of the original products. Despite this, the appearance of the original product may differ slightly from what is depicted on the Site for technical or other reasons. F.lli Chiocchetti S.r.l. will therefore not be responsible for any errors or inaccuracies in the photographs or graphic representations of the F.lli Chiocchetti S.r.l. products displayed on the Site, except as provided in clauses 7 and 8 of these General Conditions, within the limits of what is permitted by law. None of the provisions of these General Conditions may exclude or limit the rights or remedies that cannot be derogated and which you can exercise under the law. For questions relating to the products, please contact F.lli Chiocchetti S.r.l. through customer service by sending an email to [email protected] or by phone at +39 0583 493179. You can purchase up to a maximum of 10 products with the same code for a maximum value of the single product not exceeding 50,000 Euros.


Viewing a product on the Site does not imply that it is definitely available for online purchase. F.lli Chiocchetti S.r.l. reserves the right to change, from time to time, the assortment of products on the Site without prior notice. F.lli Chiocchetti S.r.l. will not be responsible in the event that a product is out of stock or no longer available. In the event that, after the confirmation of receipt of the order, the product you have chosen is no longer available, the customer service F.lli Chiocchetti S.r.l. or your sales consultant will inform you by telephone or e-mail or other agreed means of communication as soon as possible. You will then have the option to choose another product or cancel your order. If the order consists of multiple products, customer service or your sales consultant will inform you by phone or email to let you know which part of the order is still available and will assist you in choosing between canceling the order in full or modify it. In any case, you will be charged only for the part of the order that is available and that you wish to purchase in any case. If you choose to replace the item that is no longer available, a new order will be created for the new product you have chosen.


The prices of F.lli Chiocchetti S.r.l. they are indicated in Euros and include all applicable taxes. Shipping costs are excluded. F.lli Chiocchetti S.r.l. reserves the right to change the price of the products displayed on the Site at any time and without prior notice. You will be charged for the price displayed on the Site when the order was sent by you by clicking on the “submit order” button. You will also be responsible for the costs incurred in the use of the remote means of communication used to send the order (such as the telephone rate and internet connection). For each order placed through the Site, you will have to make the payment at the time the order is placed. The amount of the ordered products will be blocked on your credit card but will only be charged at the time the order confirmation is sent by F.lli Chiocchetti S.r.l.

We only accept payments by credit card issued by the following institutions: Visa, Amex, Mastercard, PayPal. All orders must be paid in Euros. The order must contain an Italian delivery address. It will not be possible to place orders with a non-Italian delivery address.


The product will remain the property of F.lli Chiocchetti S.r.l. until the full amount is paid. The ordered products will remain under the responsibility of F.lli Chiocchetti S.r.l. until signed and received by you. Once you have received the products, you accept and assume all risks relating to the products (including loss, theft or damage).


The pre-order service allows you to preview a product that is part of a new collection or a limited edition, before it is available for sale on the official website or in the F.lli Chiocchetti S.r.l. shop.

If a product is available for pre-order, the product page will expressly indicate that it is a “PRE-ORDER” product. This means that the product is not immediately available in our warehouse and will be shipped to you as soon as it is available. The standard delivery times indicated on the Site will apply from the moment the booked product has been shipped; we recommend that you check the estimated shipping date at the checkout stage. Unless otherwise indicated, pre-orders are subject to the same terms and conditions as orders placed through the Site, as provided for in these General Conditions.


Products purchased through the Site can only be delivered within the Italian territory. The products will be shipped to the address you entered during the ordering process and indicated in the order confirmation. Only one address can be entered for each order.

Post office boxes cannot be used for the delivery of our products. If you enter the address of a Hotel as the delivery address of the order, delivery can only be made to the person indicated in the order and to no one else, including the hotel reception. Your signature is required upon delivery. The products will be shipped in a single package that includes the product, packaging, payment receipt or invoice where required, and, depending on the case, the jewelry certification and warranty certificate. To receive the package, the signature of an adult is required.


Except for products purchased in pre-order, orders will be delivered by standard delivery within 2-4 working days from the date of order confirmation, except in exceptional cases that are beyond the control of F.lli Chiocchetti S.r.l. Up. and for which you will be contacted immediately. For pre-order products, it must refer to the estimated shipping date as indicated on the product description page. The delivery of products purchased through the Site is free for a cost of more than € 250.00. For amounts less than € 250.00, shipping is charged to the customer.


Any non-deliveries or deliveries occurring more than seven (7) days from the date of shipment (ten (10) for deliveries to the islands), must be reported to our customer service as soon as possible. Any complaint must be communicated within a maximum of fifteen (15) days from the date of confirmation of your order. Once the order is received, you will have to check the products. If the products received do not comply with the order you placed, or you are not satisfied, you must immediately contact the Customer Service at [email protected] by phone at +39 0583493179 and request a return or replacement in accordance with the Return Policy.


To make a return of a product purchased through the Site, and obtain a refund of the price paid or request a replacement with another product, you can return the product, without scratches or dents, to our customer service by contacting the email address [email protected] or phone number +39 0583 493179, or directly at our Boutique. All returns must contain the original sales receipt and be returned in the original packaging. The right of withdrawal is excluded for customized products (such as products with engravings), which cannot therefore be returned, refunded or replaced. All products returned following a return or replacement request are subject to a quality check before being accepted. Products with signs of wear, damage or alteration (including changes in size) or whose label, where present, has been removed, will not be accepted. You will be refunded the price of the products whose return has been accepted by F.lli Chiocchetti S.r.l. and the Company will bear the costs of the return by providing a pre-paid label. However, you will be responsible for any decrease in value of the returned products due to inappropriate use to preserve the nature, characteristics and, where applicable, the functioning of the products.


In addition to the legal guarantee guaranteed to consumers and applicable to products purchased through the Site, which cannot be excluded or modified, the following guarantee is provided in relation to watches. The guarantee of F.lli Chiocchetti S.r.l. it has a duration of two years from the date of purchase, is valid internationally and covers all manufacturing defects. This warranty does not cover normal deterioration of the case, leather or metal band, crown or glass. The warranty will not be valid in the event of loss, theft, misuse, negligence or attempted repair by unauthorized persons.


For repair requests, you can contact Customer Service at [email protected] or phone number +39 0583493179.


The company F.lli Chiocchetti S.r.l. guarantees the authenticity of all products purchased through the Site.


These General Conditions, their interpretation and execution, including transactions made through the Site, are governed by the laws of the Italian Republic. Each party irrevocably undertakes to submit to the jurisdiction of the courts of the Italian Republic in relation to any claim or any other matter concerning these General Conditions.


F.lli Chiocchetti S.r.l. may modify, suspend or interrupt the operation of the Site at any time. We reserve the right to limit, suspend or terminate your access to the Site and / or its services, if we have reason to believe that you are in breach of these General Conditions or applicable laws, or for any other reason, without notice or responsibility on our part. We may prevent the use of the Site in the event of repeated violations of intellectual property rights.


Failure by us to exercise any right or provision of these General Conditions does not constitute a waiver of such right or provision. If a clause of these General Conditions is deemed in whole or in part null or ineffective, such nullity or ineffectiveness will not extend to other clauses of these General Conditions which will remain fully effective.


Confirmation of the order by F.lli Chiocchetti S.r.l. and these General Conditions constitute the entire agreement between you and F.lli Chiocchetti S.r.l. with reference to the subject of the same.


All trademarks appearing on the Site, whether registered or not, are the exclusive property of F.lli Chiocchetti S.r.l. and / or its subsidiaries / affiliates. These General Conditions and all materials, elements and contents (including drawings, models, illustrations, photographs, videos, texts, codes, audio tracks and graphics) included in the Site, as well as the appearance (“look and feel”) of the itself, are the exclusive property of the company F.lli Chiocchetti Srl and / or its subsidiaries / affiliates. Nothing contained on the Site can in any way be interpreted as an implied license of any kind or right to use the Brands displayed on the Site itself, without the written authorization of F.lli Chiocchetti S.r.l.

You may copy and print pages of the Site exclusively for non-commercial purposes related to orders or purchases through the Site. Unless we give you specific written authorization in advance, any other use of the Site, its contents and information is strictly prohibited.


The contents of the Site are subject to copyright F.lli Chiocchetti S.r.l. Up. All rights reserved.


DATA pursuant to Article 13-14 of the GDPR 2016/679 (General Data Protection Regulation).

According to the provisions of Legislative Decree 196/2003 (Privacy Code) and EU Regulation 2016/679. We have the pleasure and duty to provide some information relating to the use we will make of your personal data in accordance with the indications of the Privacy Code and EU Regulation 2016/679.


  1. a) The following personal data are collected and processed by F.lli Chiocchetti S.r.l. as identified at the bottom of this information to manage contractual relationships with customers and for the related legal obligations: name, surname, address, identification document. With the express consent of the interested party, the aforementioned personal data and additional data as described below, are collected and processed by F.lli Chiocchetti S.r.l. On: b) to carry out statistical and profiling analyzes, including through services offered by third parties c) to provide personalized sales services (by way of example and not limited to: personal shopping services, free assistance services, courtesy services), for sending (also by ordinary mail, e-mail, sms and mms, social networks, instant messaging) of communications on our creations, exclusive sales and on events and similar initiatives organized by F.lli Chiocchetti Srl or to which the company F.lli Chiocchetti S.r.l. participates, including any invitations to such events, as well as for the sending of questionnaires for the detection of the degree of satisfaction with the services offered. In relation to the purposes referred to in points b) and c) above, F.lli Chiocchetti S.r.l. may collect and process data other than those necessary for the management of the contractual relationship and fulfill legal obligations, as indicated below by way of example only:

data collected during visits to stores, including the use of the Wi-Fi system or during participation in events, or during online purchases: date of birth, age group, dates of family events, profession, hobbies , registration of individual purchases, use of particular social networks or social network IDs, telephone, e-mail address, photograph, nationality, gender, method and date of registration to Customer Relationship Management managed by F.lli Chiocchetti Srl (hereinafter “CRM”), language, categories of preferred products, details of the products purchased, size, price, discount, statistical expenditure level attributed, abandoned shopping cart, how to use the services, preferences on the services offered in stores , response to contacts, events in which the customer participated, products selected for purchase but not purchased;

data collected during navigation or through the use of applications, such as behavioral data recorded using cookies or similar technologies as further described in the cookie policy available on the website at or data contained in the so-called “Wish List”.


The provision of personal data with respect to the purposes referred to in paragraph 1 letter a) is mandatory and in case of refusal the company F.lli Chiocchetti S.r.l. will not be able to carry out the contractual services requested. For the purposes referred to in paragraph 1 letters b) and c), the provision is free and optional and the use of data is subject to consent. However, any refusal to provide data will not allow F.lli Chiocchetti S.r.l. pursue the purposes indicated therein.


The processing of personal data of minors is lawful if the minor is at least 16 years old. If the minor is under the age of 16, such processing is lawful only if and to the extent that such consent is given or authorized by the holder of parental responsibility.


Personal data will be processed with IT tools and / or by manual processing for the time necessary to achieve the purposes for which they were collected. In particular, the personal data collected for the purposes referred to in paragraph 1 letters b) and c) will also be processed using automated mechanisms according to logic and procedures strictly related to the processing purposes specified above.


The inclusion of personal data in the CRM system is optional and takes place only in the event of consent to pursue one of the purposes referred to in paragraph 1 letters b) and c). The inclusion of personal data processed for the purposes referred to in paragraph 1 letters b) and c) in the CRM system will automatically result in visibility, as well as the possibility of modification and updating of the same, by the employees of F.lli Chiocchetti S.r.l. Up. all over the world who will be designated as data processors.


The processing of personal data is carried out by personnel appointed for this purpose or responsible for the processing of F.lli Chiocchetti S.r.l. which can be known by writing to [email protected]; in this regard it is specified that Model Clauses prepared by the European Commission are used for the transfer of personal data outside Europe.

In addition, personal data may also be processed by:

– companies that carry out shipping / delivery services for catalogs and / or products;

– companies that perform newsletter mailing services, advertising material or promotional communications;

– companies that perform customer care services;

– companies that carry out market analysis and research;

– companies that perform IT system maintenance services.

The data collected may also be processed by independent third party data controllers, such as, by way of example:

– people, companies, associations or professional firms that provide assistance and consultancy (lawyers, accountants, auditors);

– companies that carry out payment management services by credit card and tax free.

The complete list of third parties who may process personal data on behalf of F.lli Chiocchetti S.r.l. or as independent third parties, data controllers can be known by writing to [email protected].

Personal data will in no case be disseminated.


The data collected for the purposes referred to in paragraph 1 letter a) will be kept by F.lli Chiocchetti S.r.l. for the time necessary for the execution of the contract, for the provision of legal or conventional guarantees or in accordance with the terms of conservation required by law. The data collected for the purposes referred to in paragraph 1 letters b) and c) will be kept until the customer revokes the consent to the processing of personal data and in any case, limited to the data collected for the purposes referred to in paragraph 1 letter b), no later than 10 years (in accordance with the provision issued by the Guarantor for the protection of personal data on 24 April 2013 in acceptance of the preliminary verification request presented by F.lli Chiocchetti Srl). Upon withdrawal of consent or, if earlier, upon expiry of the retention period of the data collected for the purposes referred to in paragraph 1 letter b), they will be automatically deleted or made anonymous permanently.


You can request at any time: information on the existence and characteristics of the processing of personal data, the correction, cancellation of the same or the limitation of processing. It is also possible to oppose the processing and / or request transmission to another holder. F.lli Chiocchetti S.r.l. has the obligation to respond to requests within the time limits set by the applicable legislation; also has the obligation to correct incorrect data, integrate incomplete data and update data that is no longer accurate; and finally has the obligation, if so requested, to delete the data and to limit and / or interrupt the processing, or to ensure, where this is technically possible, its transmission to another holder. To exercise their rights, as listed above and as required by law or to obtain any information on the matter and / or report any misunderstandings and problems, the interested party is invited to send an email to the email address [email protected] for management prompt responses or to send a written communication to the Data Protection Officer (DPO, Data Protection Officer) at F.lli Chiocchetti Srl S.u., Via Fillungo, 18/20 – 55100 Lucca (LU) ITALY. If the response has not been satisfactory, the interested party may contact the Italian Data Protection Authority. Any electronic communication that may be sent will contain a specific section specifying how to oppose the processing and stop receiving promotional materials and information.


The data controllers are: F.lli Chiocchetti S.r.l. – Via Fillungo, 18/20 –55100 – Lucca (LU) ITALY. It is possible to contact the data controllers or to know the complete list of the data processors designated by them by writing to the following e-mail address: [email protected].



Cookies (or markers) are small text files that the navigation server creates on the user’s device when the latter accesses a given website to store and transport information. These markers are transmitted from the navigation server to the user’s device (usually the browser) and then stored so that, every time the user browses that site, the device is recognized. Cookies are sent back to the website by the user’s device every time the latter visits the website.


Cookies can be installed not only by the same operator of the website visited by the user (own cookies), but by other different websites that install them through the first site (third-party cookies) which allows their recognition. On the website consulted, in fact, there are various elements (images, maps, sounds, links to web pages of other domains, etc.) that are located on servers other than that of the main site.


Depending on the purpose, cookies are divided into technical and profiling.

Technical cookies have the sole purpose of “carrying out the transmission of a communication over an electronic communications network, or as strictly necessary for the provider of an information society service explicitly requested by the subscriber or user to provide this service” . They are usually used to optimize navigation between the various pages, store user preferences, store information on specific user configurations, authenticate the user, etc. Technical cookies can be divided into navigation cookies, used to record data useful for normal navigation and use of the website on the user’s computer (allowing, for example, to store the preferred page size in a list), and functional cookies , which allow the website to remember the choices made by the user in order to optimize the functionality (for example, thanks to functional cookies, it is possible to remember the specific settings of a user on the website, such as country selection and, if set, the permanent access status). Some of these cookies (called essential or strictly necessary) activate specific functions that are essential to perform certain operations. For the installation of these cookies, the user’s prior consent is not required, but it is mandatory to provide the necessary information. Analytical cookies are combined with technical cookies if they are:

i) developed and used directly by the operator of the main website (without the intervention of third parties) in order to optimize the collection of aggregate information on the number of users and how they visit the website and

ii) developed and provided by third parties and used by the main website exclusively for statistical purposes, if special tools are implemented that reduce its identification capacity (for example, hiding a large part of the IP address) and if the use is subject of contractual obligations between the operator of the main website and third parties, which explicitly mention the commitment of third parties or the exclusive use for the provision of the service, separate storage and not aimed at “enriching” or “crossing ”The data with other information available to them.

Profiling cookies are used to monitor user browsing, analyze their behavior for marketing purposes and create profiles based on inclinations, habits, choices, etc. to transmit targeted advertising messages in relation to interests and in line with the preferences expressed by the user while browsing online.

These cookies can be installed on the user’s terminal only upon request for authorization.

Persistent and session cookies based on duration, cookies are distinguished in persistent, which are stored on the user’s device until expiry, unless deactivated by the latter, and session, which are not stored permanently on the user’s device. terminal of the user and are deleted by closing the browser.


Technical cookies

This website uses technical cookies to ensure and monitor the functionality of the site itself, optimize navigation, ensure the use of content and services requested by the user. These cookies, for example, allow you to recognize the selected language and the country from which the user connects to the website. These cookies recognize the user when he reconnects to the website and make it possible not to re-enter credentials or data at each connection. This type of markers allows, for example, to complete and finalize the purchase of items previously selected and placed in the cart at the next access to the website. It is not possible to disable this type of cookie, for the installation of which it is not mandatory to request a pre-authorization.

Analytical cookies

This website uses analytical cookies created and provided by third parties (eg: Google) and used by the website for statistical analysis of accesses or visits to the website, allowing the Data Processor to optimize the structure, navigation logic and contents, as well as to collect information on the use of the website. For further details and information on Google’s Privacy Policy and on the use of cookies by Google, consult the following links:, https: // technologies.

A browser plug-in is available at the following link to permanently disable Google Analytics cookies:

Profiling cookies

This website uses its own profiling cookies to track and store user preferences identified during each consultation of the website and create profiles that allow you to send messages that are more relevant to the user’s interests, for example allowing them to see more quickly the products he is looking for or presenting similar products to him. This website authorizes the use of third-party profiling cookies so that the user can view commercial offers even when visiting other websites (retargeting or remarketing) This type of cookie is installed on the user’s device only with the prior authorization of the same ( expressed, as indicated below, by closing the banner or accessing any element of the website).

Legal basis of the processing

• Technical navigation and functional cookies: execution of a contract of which the user is a contracting party, upon request by the latter to access and use the contents of the website;

• Analytical cookies: consent;

• Profiling cookies: consent.

How to consent and disagree with the installation of profiling cookies

When the user accesses a page of the website, he finds a banner that contains a brief information. By closing the banner or continuing to browse the website, accessing another area or selecting an element (for example, an image or a link), the user consents to the use of cookies. The approval of the use of cookies is recorded in a special “technical cookie”.

Users can also express their cookie preferences through browser parameters. By default, almost all web browsers are automatically configured to accept cookies. However, the user has the ability to change the preset configuration through the browser parameters, which allow you to delete / remove all or some cookies or block the sending of cookies or even limit it to certain websites. Uninstalling / blocking cookies or deleting them could compromise the usability of some areas of the website or alter some features, as well as affect the provision of third-party services.

The configuration of cookie management depends on the browser used.

Below are the links to the cookie management guides for the main browsers:

Microsoft Internet Explorer – Select the “Tools” button, then “Internet Options”. In the pop-up window, select “Privacy” and configure the cookie settings or access through these links:

Google Chrome – Desktop version: Select “Settings”, then go to “Advanced”, in the “Privacy and Security” section select “Content Settings” and configure the cookie settings or access via this link:

Mozilla Firefox – Select “Preferences” and in the pop-up window, select “Privacy and security” and configure the cookie settings or access through this link:

Apple Safari – Select “Preferences” and then “Privacy” where you can configure cookies or access through this link:

Opera– Select “Settings”, “Advanced” and then “Cookies” where you can configure cookies or access through this link:

Native Android browser: Select “Settings”, then “Privacy and security” and select / deselect the “Accept cookies” option.
For all other browsers, it is necessary to consult the appropriate guides for information on managing cookies. Identity and contact details of the data controller.
The data processor is F.lli Chiocchetti S.r.l. – Via Fillungo, 18/20 – 55100 – Lucca (LU) ITALY

Contact details of the data protection officer

The data protection officer is Frediano Chiocchetti, Via Fillungo 18/20 – 55100 – Lucca (LU), tel. +39 0583 493179, e-mail address: [email protected]

Transfer of personal data to countries outside the European Union

The data collected through Google’s analytical cookies could be transferred to countries outside the European Union, in particular to the United States.

For more information regarding the processing of your data through the Site, please visit the following section:

“Cookie Settings”

CONDITIONS OF USE OF THE WEBSITE (the “Website”) is a site managed by F.lli Chiocchetti S.r.l., Via Fillungo, 18/20 – 55100 Lucca (LU) ITALY, (“F.lli Chiocchetti S.r.l. “we”, “us”, or “our / our / our / our”). The purpose of these Website Terms of Use (“Terms of Use”) is to inform potential users of the Website about its terms of use. Please read these Terms of Use carefully before using the Website.

Access to the Website and its use by the user, as well as the services provided by or through it, are subject to acceptance and compliance with these Terms of Use. These Terms of Use are applicable to all visitors, users and other people who access the Website or use it.


By accessing or using any part of the Website or the services provided by or through it, the user accepts and complies with these Terms of Use, as well as the notices on the Website, which may be modified from time to time without giving communication to the user. These Terms of Use constitute a binding contract between us and the user. The user is required to regularly check the Terms of Use. The user can consult the most updated version of the Terms of Use at any time on: Terms of Use. If you do not wish to be bound by these Terms of Use, the user is advised not to access the Website, or to use parts or services provided by or through it.


We reserve the right, at our sole discretion, to modify or replace these Terms of Use at any time.


For all matters relating to these Terms of Use, products, orders, further questions, requests or suggestions, you can contact our Customer Service in the “Contact Us” section of the Website, or by telephone, e-mail, or live chat, if available.

Where applicable, an online appointment booking service is also available for various services in our boutiques, through the “Book an appointment” section on the Website.


The Website may contain links to third party websites or to services not owned by F.lli Chiocchetti S.r.l., or controlled by it.

F.lli Chiocchetti S.r.l. has no control over the content, privacy policies, or practices of third party websites or services and assumes no responsibility in this regard. The user also declares and accepts that F.lli Chiocchetti S.r.l. is not responsible, directly or indirectly, for any damage or loss caused, or hypothetically caused by, or in connection with, the use or consideration of such content, goods or services available on, or through, such websites or services.


To the maximum extent permitted by law, under no circumstances will F.lli Chiocchetti S.r.l. will be held liable for losses arising from, or in connection with, the use of the website.

With the exception of the provisions of the consumer protection legislation in force, or of the insurance laws, if any, in no case F.lli Chiocchetti S.r.l. will be held responsible for errors or omissions contained in such information, or for losses and damages, direct, indirect, incidental, special or consequential deriving from the use, or from improper use, or from the consideration of such information.

The website, including but not limited to all services, contents, functions and materials, is provided “as is”, “if available”, without warranty of any kind, either express or implied, including, by way of example but not limited to, guarantees for information, data, data processing services, autonomy or uninterrupted access, guarantees regarding the availability, accuracy, usefulness, or contents of information, as well as warranties of title, offer to sell, availability, non-infringement, merchantability or fitness of the products or information for a particular purpose; therefore any warranties of this type, expressed or implied, are disclaimed. There is no guarantee that the website or the services, content, functions or materials contained therein are timely, secure, uninterrupted, or error-free, or that defects are corrected. It is not possible to guarantee that the website meets the user’s requirements. Furthermore, F.lli Chiocchetti S.r.l. assumes no responsibility, and will not be held liable in this regard, for damage, or viruses, “worms”, “trojan horses” or other harmful components that may infect your computer or other user’s property, due to access to , use, or browse the website, or following materials, data, text, images, video, or audio downloaded from the website. If the user is not satisfied with the website, the only solution is to stop using it.


The user agrees to defend, compensate and exempt F.lli Chiocchetti S.r.l. On, its affiliates, as well as its and their directors, managers, employees and agents, from any claims, liabilities, costs and expenses, including legal fees reasonably incurred, arising in any way from your use of the Website, placement or from the transmission of content, information, software or other materials through the Website, or from the infringement or violation of the law or of these Terms of Use, excluding cases of gross negligence or intentional misconduct on the part of F.lli Chiocchetti Srl.

F.lli Chiocchetti S.r.l. reserves the right, at its own expense, to assume the exclusive defense and control of any matter subject to indemnification by the user, and in this case, the user agrees to collaborate with the defense of F.lli Chiocchetti S.r.l. of this complaint.


You must not: (i) undertake any “spidering”, “screen scraping,” “database scraping,” collection of email addresses, wireless addresses or other contacts or personal information, or use other automated means to access , log in or register on the Website for any other service or element offered on or through the Website, or obtain lists of users, or obtain or access other information or elements on the Website, or from or through it , or services offered on the Website, or through it, including, but not limited to, information contained in servers or databases connected to the Website, or services offered on the Website, or through it; (ii) obtain, or attempt to obtain, unauthorized access to computer systems, materials, information or services made available on the Website, or through it, by any means; (iii) use the Website or the services made available on it or through it, in any way with the intent to interrupt, damage, disable, overload or compromise the Website or such services, or to interfere with the use or on the use of the Website by third parties, by, by way of example but not limited to, sending unwanted mass messages, or “flooding” the servers with requests; (iv) use the Website or its services or elements in violation of the intellectual property of F.lli Chiocchetti S.r.l. or third parties, or other proprietary or legal rights; or (v) use the Website or its services in violation of applicable laws. You also agree not to attempt (or try to encourage the attempt of others) to evade, reverse engineer, reverse engineer, or otherwise alter, nor interfere with the Website and its contents, or to make an unauthorized use. The user may not obtain or attempt to obtain, by any means, materials or information not intentionally made public or provided through the Website.


The user must not misuse the Website by introducing viruses, “trojan horse”, “worms”, “logicbomb” or other harmful or technologically harmful content. The user must not try to gain unauthorized access to the Website, the server on which the Website is located, or any other server, computer or database connected to our Website. The user must not attack the Website through a Denial of Service (DoS) attack, nor through a distributed Denial of Service attack.


F.lli Chiocchetti S.r.l. may modify, suspend or interrupt this Website at any time. F.lli Chiocchetti S.r.l. may also limit, suspend or terminate the user’s access to the Website and / or its services, if it believes that the user is in breach of the Terms of Use or the law in force, or for any other reason, without notice or responsibility. The privileges of use of the Website will be revoked from the user who will repeatedly violate intellectual property rights. All provisions relating to the Terms of Use which by their nature must last beyond termination, will retain their validity, including, by way of example but not limited to, the provisions of ownership, warranty exclusions, indemnity and limitations of responsibility.


Failure to exercise or execute any right or provision provided for in these Terms of Use cannot be interpreted as a waiver of this right or provision. Should a provision of these Terms of Use be declared invalid by a competent court, the parties will still agree that the court will intervene to give maximum effect to the intentions of the parties set out in the provision; the other provisions of these Terms of Use will remain in full force and effect.


The F.lli Chiocchetti S.r.l. © and all trademarks, logos and service marks (the “Trademarks”) that appear on this Website are registered and / or unregistered brands F.lli Chiocchetti S.r.l. and are the exclusive property of F.lli Chiocchetti S.r.l. and / or its subsidiaries or investee companies. The Website and all the materials, elements and contents included therein (including drawings, designs, illustrations, photographs, texts, computer codes, audio tracks and graphic elements) present on the Website, as well as the visual and interaction characteristics and the know -how relating to the Website, are the exclusive property of F.lli Chiocchetti Srl and / or its subsidiaries or investee companies; the use of the Brands of F.lli Chiocchetti S.r.l. by the user or such materials, visual and interaction characteristics and know-how, in any way, is strictly prohibited. Nothing contained in the Website may be interpreted as an implicit or other concession, and will not imply any license or right to use the Trademarks, or other material on the Website without written authorization issued by F.lli Chiocchetti S.r.l.

The user has permission to electronically copy, or print in paper format, pages from this Website solely in connection with non-commercial purposes, related to orders or purchases on the Website. Unless specific permission is received in advance, any other use of this Website, its content and information is strictly prohibited.


Unless expressly indicated otherwise, Italian law (without giving rise to conflicts of law on the matter) regulates all issues arising from these Terms of Use, or relating to it, as well as the other policies of the site, including, by way of example, but not exhaustive, their validity, interpretation, structuring, fulfillment or application. Unless expressly indicated otherwise, all legal actions arising from, or in connection with, these Terms of Use and other Site policies will be brought exclusively in the courts of Milan, Italy.


If the user wishes to submit complaints regarding any form of abuse and / or violation of these Terms of Use, he is invited to contact us through the “Contact Us” section of the Website.

After the user has completed and sent the report, we will take care to examine it and, if necessary, intervene.


(c) 2020 F.lli Chiocchetti S.r.l. All rights reserved

These Terms of Use entered into force on 10 November 2017. As per CGDU Legislative Decree 206/2005 and subsequent updates.