You can return the order to our Boutique within 15 days from the date of purchase to exchange it or to obtain a voucher. Furthermore, it is possible to proceed with a return request by post by contacting our Customer Service at the address: [email protected] indicating your name, address and order number.
In case of return or exchange of a piece, please check the following steps:
Make sure your return or exchange meets the conditions below:
all returns must include the purchase receipt and must be returned in the original packaging. Place the precious you want to return in the original packaging. Place the package in a shipping box together with the complete return form and the purchase receipt. Make sure the box is sealed and well protected from shocks due to moving.